privacy policy

Effective Date: August 6, 2026

Website: https://theduneumhlanga.co.za/

1. Introduction

Welcome to The Dune Umhlanga (“we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://theduneumhlanga.co.za/ or interact with us.

We comply with the Protection of Personal Information Act (POPIA) of South Africa and any other applicable data privacy laws. By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect personal information about you in various ways, including:

  • Information You Provide Directly: When you fill out contact forms, make an inquiry, request information, or communicate with us via email or phone, we may collect your:

    • The Dune Boutique Apartments

    • Email address (info@theduneumhlanga.co.za inquiries)

    • Phone number (+27 81 842 7862)

  • Automatically Collected Information: When you visit our website, our servers may automatically collect standard technical information, including your IP address, browser type, operating system, access times, and the pages you viewed directly before and after accessing the site.

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

  • To respond to your inquiries, questions, or requests.

  • To manage and process bookings, reservations, or client relationships.

  • To improve, maintain, and optimize our website and user experience.

  • To comply with legal, regulatory, or tax obligations.

  • To send administrative information, such as updates to our terms, conditions, and policies.

4. Disclosure of Your Information

We value your privacy and do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party vendors, IT service providers, or hosting partners who assist us in operating our website and conducting our business, provided they agree to keep your information confidential.

  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Data Security

We implement reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, accidental loss, alteration, or disclosure. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

6. Retention of Personal Information

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights under POPIA

As a data subject in South Africa, you have the right to:

  • Access: Request access to the personal information we hold about you.

  • Correction: Request that we correct any incomplete or inaccurate information.

  • Deletion: Request the deletion or removal of your personal information where there is no good reason for us to continue processing it.

  • Objection: Object to the processing of your personal information for specific purposes.

To exercise any of these rights, please contact us using the details provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

  • Business Name: The Dune Boutique Apartments

  • Physical Address: Cnr Summer Way & East Row, Umhlanga Ridge, KwaZulu-Natal, South Africa

  • Email: info@theduneumhlanga.co.za

  • Phone: +27 81 842 7862